The product is excellent, which is to be expected from Clive Christian.
What I had a massive problem with was the customer service or lack thereof. Apparently the “shipped” email just means they printed the sticker and it wasn’t actually shipped, this took 3 emails and a phone call from me to find out. After subsequent emails and raising my concerns with them as to the location of my order (3 weeks after purchasing express shipping) I received a passive email and it magically was posted the day I raised my concern.
Such a shame it was a horrible experience because the product isn’t cheap and I’ll go where I know I’m valued next time.